Returns & Replacements

We stand behind every TubeGrip™ product. Each item is engineered, tested, and built to last, but if something isn’t right, we’ll make it right.

Return Policy

• Return Period: You may return unused TubeGrip™ products within 30 days of delivery.

• Condition: Items must be in original packaging, uninstalled, and free of any damage or wear.

• Proof of Purchase: A valid order number or receipt is required to process your return.

• Restocking Fee: A 15% restocking fee may apply to opened or incomplete returns.

Exchange & Replacement Policy

If your product arrives damaged, defective, or missing hardware:

1. Contact sales@TubeGrip.com within 7 days of delivery.

2. Include your order number, photos of the product, and a brief description of the issue.

3. We’ll ship a replacement or missing part at no additional cost once verified.

How to Start a Return

Email sales@TubeGrip.com and include:

• Full name

• Order number

• Reason for return or replacement request

• Photos (if applicable)

We’ll respond within 1–2 business days with instructions and a prepaid return label (if applicable).

4. Refund Processing

Refunds are issued to your original payment method within 5–7 business days after your return is received and inspected.

5. Non-Returnable Items

• Custom or modified products

• Used or installed items

• Clearance or final-sale items